Refunds

Our refund policy is designed to be fair, transparent, and quick to process. All amounts are in CHF.

5
Eligible Scenarios
14 days
Cooling-off Period
5–7 days
Processing Time
8
My Refunds

New Member Cooling-off

14-day no-questions refund for all new annual memberships

Window:14 days from first payment
Amount:100%
Conditions:First subscription only — not available on renewals

Unused Course Refund

Full refund for courses not yet accessed

Window:30 days from purchase
Amount:100%
Conditions:Zero content accessed — one per course title

Cancelled Event Refund

Guaranteed full refund when an event is cancelled by the organiser

Window:Automatically triggered
Amount:100%
Conditions:Applies to all platform-managed event registrations

Technical Fault Refund

Refund if a verified platform error prevented you from accessing a purchase

Window:Up to 60 days
Amount:100%
Conditions:Requires technical team verification of the fault

Partial Access Refund

Pro-rata refund for courses partially accessed within the first 7 days

Window:7 days from first access
Amount:Pro-rata
Conditions:Assessed on a case-by-case basis by the support team

Duplicate Purchase Refund

Full refund if you accidentally purchased the same item twice

Window:30 days from duplicate purchase
Amount:100%
Conditions:Must show evidence of duplicate transaction

Full Policy Details

Annual membership — first 14 days
New annual memberships only
Full refund within 14 days of first payment, no questions asked
Annual membership — after 14 days
All annual memberships
No refund after the 14-day window. Membership remains active until expiry.
Course purchases — before starting
All paid courses
Full refund if you have not accessed any course content
Course purchases — after starting
Courses with more than 50% content viewed
Partial refund may be considered — contact support@karate.support
Library store — digital downloads
All digital purchases
Downloaded digital content is non-refundable once downloaded
Library store — before download
All digital purchases not yet downloaded
Full refund if content has not been accessed or downloaded
Tournament entry fees
All registered events
Tournament fees are refundable up to 14 days before the event date only
Tournament entry — cancellation by organiser
Events cancelled by the organiser
Full refund guaranteed if the event is cancelled by the organiser
Dojo membership fees
Dojo-collected fees
Dojo fees are managed by the individual dojo — contact your dojo admin directly
CHF 1 annual platform fee
All members
Full refund within 30 days if you have not used any paid features